A leading property company is seeking a Resident Services Associate to be based on a high-end Build-to-Rent development in Birmingham. The RSA will be responsible for carrying out front desk duties, managing complaints, liaising with the residents and assisting with the resident move in process.
Overview:
- Job Title: Resident Services Associate
- Location: Birmingham
- Salary: £26,500
- Working Hours: Mon-Fri with 1 weekend in every 6
- Reception duties including responding to enquiries, taking resident requests and handling parcels.
- Ensuring communal areas and available apartments are well presented.
- Complete applicant vetting in line with procedures.
- Process offers and complete tenancy documentation.
- Provide first class customer service to all guests and residents.
- Organise and run resident events.
- Act as first point of contact for residents to make maintenance requests.
- Coordinate contractor appointments.
- Complete check in and check out reports.
- Excellent customer service skills.
- Prior experience working in residential property, hospitality or ideally BTR.
- Organised.
- Outgoing, warm and friendly personality.
- Common sense approach.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
