A Premier Lettings agency, exclusively dedicated to the vibrant community of Pinner and surrounding areas, is looking for an additional member of staff to help to join their already established team. With over 50 years of unparalleled expertise, they continue to set the standard for excellence in residential lettings. Their commitment to providing exceptional service has cemented their position as leaders in the industry. We are seeking a Part Time Property Administrator, to support the lettings team. This role would suit a candidate with 2 or more years’ experience in the Lettings industry.
The candidate should be able to demonstrate a proven track record including strong administration and excellent customer service levels. They should show a passion for the lettings industry and enjoy problem solving and a variety of administrative tasks.
Aside from a good work ethic and positive attitude, we are looking for someone who is polite and well presented, flexible, well organised, and able to think on their feet; someone who will go above and beyond who has great customer service.
Reporting to the Lettings Managers, as Part Time Property Administrator, you will be responsible for:
- Developing relationships with existing and new landlords.
- Assisting with general queries.
- Updating spreadsheets ready for weekly meetings and/or monthly review.
- Administering details on our CRM, Reapit, and ensuring notes are made clearly.
- Updating internal documents and keeping the Office Folders current and tidy.
- Troubleshooting and working with other departments to problem solve.
- Attending any relevant webinars to gain knowledge and relay to colleagues as appropriate.
- Responding to telephone and website leads and assisting Lettings Managers with arranging appointments.
- Basic accounts knowledge to assist with sending daily statements/invoices.
- Liaising with Accounts to discuss rent or statement queries.
- Administration of new let progression using Reapit and Goodlord, and troubleshooting any delays.
- Registering deposits in relevant deposit scheme.
- Liaising with solicitors for advice if required.
- Assisting with chasing rent arrears or overdue fees.
- Prepare and assist with serving Section 21s.
- Updating window cards and marketing information on a regular basis.
- Updating/adding properties onto our website and various portals, i.e. Rightmove and Zoopla.
- Organising To Let/For Sale board process.
- Administering of obtaining Landlord and Tenant ID, and ensuring we have signed T&C’s and any other required document tracking.
- Sending out memos pertaining to new sales enquiries.
- Assisting with renewals and checking portals for similar properties on the market.
- Liaising with Property Management for renewals to ensure no issues etc. prior to any discussion with Landlord’s.
- Experience in Lettings preferred.
- Confident in liaising with a variety of people at different levels via phone and email.
- Excellent attention to detail.
- Excellent Customer Service Skills.
- Confidence in using a variety of computer software and ability to learn.
- Proactive and flexible to ensure smooth running of the Lettings Department.
- A good understanding of Agreements and Clauses/Industry Regulations.
- Competitive Salary
- 21 days annual leave (plus bank holidays)
- Contributory Pension scheme
- Mon/Fri 9.00 – 3.30pm
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
About the Area:
Nestled in northwest London, Pinner exudes a picturesque village atmosphere with its historic architecture and vibrant local shops. Pinner Station, a central transport hub, facilitates easy travel with connections to the Metropolitan Line on the London Underground. Bus services enhance local accessibility, creating convenient links within the community. Pinner's unique blend of charm and practical transport options makes it an inviting destination for those seeking a peaceful yet well-connected London suburb.
