The role:
Based on a high-end residential development in North-West London, the Night Concierge is responsible for providing a warm welcome to all residents and visitors, responding to enquiries and complaints, organising building access and carrying out building patrols. Working Hours: 7pm-7am. 4 on / 4 off
Responsibilities:
- Handle all front of house incoming calls and enquiries, ensuring a warm and welcoming environment to all residents and guests
- Log any visitors or deliveries
- Interact with residents to obtain feedback
- Ensure a daily log is kept of any incidents, requests or shift handovers
- Check and action emails and requests regularly in a timely manner
- Assist tenants with apartment move-ins and move-outs
- Complete apartment and appliance inductions
- Undertake daily and weekly building inspections
- Ensure maintenance requests are actioned
- Ensure building is safe, record all safety checks and activity logs
- Establish and develop working relationships with suppliers and contractors
- Manage parcels at front desk
- Carry out regular floor walks and security checks
- Maintain and manage petty cash float
About you:
- Strong written and verbal communication skills
- Previous experience working in a Concierge role within property or hospitality
- Excellent customer service skills
- Team player
- Organised and self-motivated
If you’re interested in this Night Concierge position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
