The role:
A leading property is seeking a Night Concierge to be based on a residential (Build-to-Rent) development in Birmingham. Working hours are 4 on/4 off. 7pm-7am based on a FTC for 12 months.
Responsibilities include:
- Welcoming residents to the scheme whilst always providing first-class customer service
- Ensuring the front desk is always manned and is presented to a high standard
- Monitoring the resident services email inbox and actioning requests and enquiries as required
- Creating a community feel through communication, events and innovations
- To act as the first point of call for residents to report maintenance issues
- Ensuring up-to-date resident communication via various channels including social media
- Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Ensuring communal areas and available apartments are well always presented and appealing to prospective tenants
- Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
- Meet and greet with new tenants, provide tours
- Completing full check-in and check-out reports
- Complete regular building walks to ensure there are no Health and Safety issues evident or any security concerns
- Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
The person:
- Strong interpersonal skills.
- Excellent written and spoken English.
- Prior experience working in a customer facing role, ideally within real estate or hospitality.
If you’re interested in this Night Concierge position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
