Overview:
- Job Title: Night Concierge
- Location: Croydon, London
- Salary: £30,000
- Working Hours: 4 days on / 4 days off. 8pm-8am
A leading Build to Rent operator is seeking a Night Concierge for a residential development in Croydon.
The role:
The Night Concierge is responsible for delivering excellent customer service to residents, handling enquiries, and ensuring the site and residents are safe and secure.
Responsibilities include:
- Deliver exceptional customer service to every person, creating an unmatched first impression .
- Work independently during the shift, ensuring that the building is secure and the site safe for residents and guests.
- Conduct building patrols (internal and external).
- Ensure H&S measures are in place.
- Manage resident complaints, ensuring all complaints are dealt with quickly and efficiently.
- Log communication with residents.
- Conduct routine inspections of community amenities and common areas.
- Assist with community activities and events.
- Follow health & safety procedures.
- Highly organised and able to multitask.
- Excellent written and spoken English.
- Proven experience in property, resident services, guest relations, hospitality or sales.
- Ability to build long lasting relationships.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
