The Maintenance Operative is an integral member of the team, responsible for completing all allocated maintenance tasks on-site and deliver excellent customer service to residents. T
Responsibilities include:
- Monitor the selected maintenance reporting system ensuring tasks are completed to a high standard, recording of the progress and completion of works
- Respond to maintenance requests, ensuring completion in line with business Service Level Agreement, for Emergency, Urgent and Routine jobs
- Work with in the financial budgets for repairs & maintenance and void works.
- Undertake repair and maintenance tasks to a high-quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting as per agreed scope.
- Identify any materials required to complete the works which will be approved and ordered through agreed suppliers.
- Ensure stock, tools & materials are kept to an acceptable level & usable standard
- Communicate effectively & continuously as reasonably practicable with the facilities manager & other departments as required
- Undertake void inspections. Advising and completing void unit works including painting & decorating, lock changes, rubbish, or furniture removal, etc.
- Triage and respond to maintenance requests made by residents, ensuring timely resolution, identifying when a specialist contract needs to be appointed.
- Move furniture and heavy items from location to location on site as required.
- Understand and respond to health and safety matters in an appropriate & timely manner.
- To work in a safe manner and to observe the Company’s Health & safety rules and procedures.
- To comply with policies, procedures, and service standards.
- Support with maintaining positive relations between teams, residents, contractors, Police and PCSOs and the local community.
- Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
- Ensure all waste and recycling bins are available for weekly collection.
- Undertake external grounds work including litter picking, basic landscaping, and upkeep of communal outdoor spaces.
- To monitor all contractors providing estate and management services to ensure agreed standards are achieved and provide regular feedback on contractor performance and conduct to supervisors.
- Promptly report any incidents or accidents to the Residents Services Manager or Facilities Manager using the correct system and documentation.
- To adjust working hours on a flexible basis to meet the needs of the business and residents.
- Work within the scope of building safety regulations, reporting any incidents, hazards, or concerns promptly.
- Identify and report cases Damp, Mould and Condensation (DMC), following company processes and timelines for resolution. support to residents in the education of preventing DMC.
- Conduct weekly compliance testing, including fire alarm checks, AOV (Automatic Opening Vent) testing, Emergency light, and other safety systems, when required
- Collaborate across the Cluster to support property maintenance needs, sharing resources and expertise where required.
- Provide support to the Resident Services Team (RST) as and when required, assisting with their duties to ensure seamless service delivery.
- Prior experience working in a handyman or maintenance role
- Knowledge of H&S requirements
- Good time management
- Good organisational skills
- Excellent communication skills
- Great customer service skills
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
