Collins property Recruitment are working closely with a UK leader in Build to Rent Properties. We are seeking a Leasing Advisor/Associate to join an existing team for new developments.
Responsibilities of the Leasing Advisor/Associate:
- The Leasing Advisor/Associate will conduct viewings and support with the 360 lettings journey.
- Manage in-bound enquiries ensuring prospective customers are kept in contact with available properties.
- Provide effective feedback to lettings managers with customer feedback at all times.
- Carry out Right to Rent checks and review references.
- Ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.
- Manage & co-ordinate resident bookings of amenity space and cleaning as required.
- Identify opportunities for enhanced service delivery to optimise customer experience.
- Meet & Greet residents and handle complaints to an effective resolution.
- Prepare and ensure the delivery of shift handover documents.
- Log all, distribute and receipt keys, parcels and visitors.
- Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential.
- Previous leasing experience is essential.
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required.
- Strong experience working at business/private events would be beneficial.
- Previous experience of working in a team.
- Strong written and verbal communication.
- Qualifications in property or customer service would be advantageous.
- Previous experience of working towards and achieving targets.
- A good communicator with strong interpersonal skills
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
