This is a senior, client-facing role where you will act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning. A full UK driving licence and access to a vehicle is essential due to site visits.
Key Responsibilities of the Key Client Manager:
- Manage a portfolio of complex residential sites, including high-rise and mixed-use buildings.
- Conduct regular site inspections, ensuring high standards of maintenance, repair, and presentation.
- Take full ownership of day-to-day operations, including resident queries, issue resolution, and contractor management.
- Ensure compliance with the Building Safety Act (BSA), including maintaining the Golden Thread, supporting Safety Case Reports, monitoring Fire Risk Assessments, and liaising with the Building Safety Regulator (BSR).
- Prepare and manage annual service charge budgets, oversee on-site staff or contractors, and lead Section 20 consultations and major works projects.
- Minimum 4 years’ experience in residential block management.
- Experience managing high-rise, new build, or complex sites.
- Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act.
- Proven ability to manage service charge budgets, contractors, and major works.
- Excellent written and verbal communication skills and strong stakeholder management.
- Proficiency with property management software.
- Salary up to £70,000, depending on experience.
- Hybrid working.
- Opportunity to work for an award-winning, forward-thinking block management company.
- Autonomy over a challenging and rewarding portfolio with strong internal support.
- Career development and CPD opportunities within a professional and growing organisation.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
