Join a leading property company at their Newcastle Head Office as a Customer Service Advisor, earning £24,000. Working Monday-Friday 9am-5pm, with some Saturdays on a rota basis (9am-4pm), you’ll be the friendly first point of contact for customers, helping create a great experience while supporting the lettings team with remote apartment leasing.
Responsibilities:
- Be the first point of contact for customers, providing knowledgeable and accurate information about homes to rent (including the benefits of renting a home with the company) such as images, floorplans and pricing
- Receive and respond to enquiries from various sources
- Ensure all enquiries are logged quickly and accurately on the CRM system
- Qualify leads accurately according to applicant criteria
- Provide proactive cross-team support by collaborating with other departments in the completion of tasks and projects
- Build rapport with customers, positioning them well to meet the onsite resident services team for viewings
- Book customers onto viewings and confirming viewings with relevant parties
- Assisting with remote viewings
- Use the applicant database to make phone enquiries and convert them into leads where possible
- Keep up to date with the company’s key messages, developments, key delivery dates and ‘from pricing’ inside out and able to answer questions confidently
- Undertake regular audits of the system to ensure records are up to date, statuses are correct and duplicate records are cleared
- Customer focused with a commitment to and passion for providing excellent service
- Excellent listening, communication and rapport building skills
- Strong IT skills; experience in using Outlook, Word and Excel and able to learn new software systems quickly
- Highly motivated, flexible, proactive and adaptable to change
- Friendly and engaging phone manner
- Experience of working in a role managing a high-volume workload
- A strong team player who is self-motivated and works well under pressure
- Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines
- Strong time management and organisational skills
- Proven numeracy skills with a good academic record
If you’re interested in this Customer Service Advisor position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
