The Resident Services Associate will be based at a high-end residential development in Cardiff. They will act as the first point of contact for residents, always delivering excellent customer service. The role also includes front-of-house duties, conducting viewings, supporting the lettings process and organising resident events. Working hours are Monday to Friday, with one Saturday in three, and one day off in lieu.
Responsibilities:
- Deliver excellent front-line customer service, including reception, meet & greet, parcel handling, inspections, lettings viewings and resident support in person, by phone and email.
- Manage resident move-ins and move-outs, including property inspections and ensuring a seamless customer journey.
- Handle resident enquiries and complaints, escalating issues where appropriate.
- Coordinate with internal teams to ensure the smooth delivery of resident services.
- Support front and back of house operations, amenity spaces, void management, tenancy administration and income management.
- Manage amenity space bookings and coordinate cleaning where required.
- Assist with the lettings process from offer acceptance through to move-in.
- Arrange contractors, maintenance and cleaning by raising work orders and scheduling jobs.
- Maintain resident communications, including updating handbooks and local information.
- Identify opportunities to improve resident experience and service delivery.
- Plan, promote and host resident events and community initiatives.
- Manage keys, parcels, visitors and shift handovers.
- Support Health & Safety compliance and keep up to date with relevant legislation.
- Assist with Resident Services budgeting and monitor expenditure.
- Use property management software to complete administrative tasks and reporting.
- Previous experience working in real estate is required.
- Awareness of H&S requirements on site and demonstratable ability to implement H&S when required.
- Excellent customer service skills.
- Ability to build relationships and work as part of a team.
- Positive and resilient.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them.
