The Resident Services Associate will be based on a high-end residential development in Bristol. The RSA is responsible for being the first point of contact for residents, always providing excellent customer service. The RSA will also be responsible for carrying out front of house duties, viewings, assisting with the smooth running of the lettings process and organising events. Working hours are Monday to Friday, plus one Saturday every three weeks with a day off in lieu.
Responsibilities:
- Deliver excellent front-line customer service, including reception, meet & greet, parcel handling, inspections, lettings viewings and resident support in person, by phone and email.
- Manage resident move-ins and move-outs, including property inspections and ensuring a seamless customer journey.
- Handle resident enquiries and complaints, escalating issues where appropriate.
- Coordinate with internal teams to ensure the smooth delivery of resident services.
- Support front and back of house operations, amenity spaces, void management, tenancy administration and income management.
- Manage amenity space bookings and coordinate cleaning where required.
- Assist with the lettings process from offer acceptance through to move-in.
- Arrange contractors, maintenance and cleaning by raising work orders and scheduling jobs.
- Maintain resident communications, including updating handbooks and local information.
- Identify opportunities to improve resident experience and service delivery.
- Plan, promote and host resident events and community initiatives.
- Manage keys, parcels, visitors and shift handovers.
- Support Health & Safety compliance and keep up to date with relevant legislation.
- Assist with Resident Services budgeting and monitor expenditure.
- Use property management software to complete administrative tasks and reporting.
- Previous experience working in hospitality, student accommodation or real estate (lettings or property management ideal).
- Excellent customer service skills.
- Ability to build relationships and work as part of a team.
- Positive and resilient.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them.
