A leading global property company is seeking a Lettings Negotiator for a luxury Build to Rent scheme in Birmingham. The Lettings Negotiator will take the lead in scheme tours/viewings, vetting of applicants and the upselling of additional services within the scheme. The Lettings Negotiator will work closely with the leasing team to ensure a high level of customer service is always provided to residents, and act as a main point of contact from enquiry stage, viewing/tours through to resident move in. Working hours are Monday to Friday 09:00 – 18:00 with some weekend cover required.
Responsibilities include:
- To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback.
- Always ensuring good presentation of available apartments, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
- Co-ordinating the online marketing of available apartments.
- Ensuring all enquires are responded to in line with agreed service levels.
- To coordinate with 3rd party agents as required.
- In conjunction with the General Manager/Leasing Manager - carrying out regular rent analysis & leasing performance of the local market.
- Meeting prospective tenants, conducting viewings and negotiating rental offers.
- Completing applicant vetting requirements.
- Completing new let paperwork in line with strict procedures
- Appraising/quality checks of apartments, advising the Leasing Manager as to recommended rents for both properties coming to the market and those where tenants wish to renew
- Seeking and building corporate relationships with relocation agents, city employers and other agents to generate lettings enquiries.
- Co-ordinate renewal communications and negotiations.
- To ensure arrival packs are prepared, and keys are ready for tenant move ins.
- As part of the wider site team, create a community feel through communication, events and innovations.
- Provide first class customer service to residents and applicants.
- Providing regular letting performance reports to the General Manager.
- Regular apartment appraisals and maintaining databases for reporting on rental values, both ERV and market rents, ensuring rental growth is achieved.
- Assisting with the negotiation of renewals where required.
- Where applicable, working with client-specific lease up software to increase rents and decrease voids.
The person:
Previous experience working in a letting’s role is required, BTR experience would be a benefit.
Proven track record of target-based performance.
Positive, can-do attitude.
Outgoing, warm, friendly personality.
