A leading Build to Rent operator is seeking a Community Host for a high-end residential development in Birmingham.
The role:
The Community Host will liaise with residents and always provide excellent customer service. They will also handle front-of-house duties, manage complaints, support leasing and renewals, and help organise site events.
Responsibilities:
- Deliver exceptional customer service to every person, creating an unmatched first impression
- Manage resident complaints, ensuring all complaints are dealt with quickly and efficiently
- Log communication with residents
- Conduct routine inspections of community amenities and common areas
- Support with leasing and renewals
- Assist with community activities and events
- Follow health & safety procedures
- Day to day front of house type services such as handling parcels
- Highly organised and able to multitask
- Excellent written and spoken English
- Proven experience in property, resident services, guest relations, hospitality or sales
- Ability to build long lasting relationships
If this role isn’t for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
